Privacy Notice

MrSampah™ is a product of Waste Logics Sdn Bhd, the operator responsible for mrsampah.my and the MrSampah™ Customer app.

MrSampah™ Ads MCP (Meta app ID 1128617370029766) is an internal tool for authorised operators to manage MrSampah™’s own advertising. Customers do not need to authorise this developer app to ask about or request a waste service. Service requests are accepted throughout Malaysia; initial paid advertising targets Klang Valley. Service suitability and fulfilment are confirmed for each request.

The current Meta authorisation grants ads_mcp_management, ads_management, ads_read and public_profile. It permits authorised advertising reads and writes, including account, campaign, ad-set, ad and creative information and performance reports. Operator identity and authorisation data are processed to provide this access. Relevant advertising data is processed through Meta’s hosted Ads MCP server and the authorised AI-assisted working session; local evidence records are also kept. Access credentials are protected and must not be published. This app’s current permissions do not provide access to the contents of your WhatsApp inbox.

This public website does not load Meta Pixel. Ads MCP access is separate from website or messaging conversion measurement and does not enrol customers in advertising measurement. Removing the developer app’s authorisation in Meta stops further access under that authorisation; it does not by itself delete existing local records or your Customer account.

To request deletion of personal data held in connection with MrSampah™ Ads MCP, use the privacy contact under How to contact us below, with the subject “Ads MCP data deletion”. Tell us which data or authorisation your request concerns and how we can identify the relevant record; include a Meta user identifier only if you already know it. Do not send a password, access token or app secret. A person reviews the request and any proportionate identity check. Data no longer needed can be deleted or anonymised after review; if particular records need to be retained for a legal, financial, security or dispute purpose, we explain what is retained and why. There is no automated Meta deletion callback. Customer account closure is separate: follow Delete your account below.

Local Ads MCP evidence and WhatsApp enquiry records are not subject to an automatic deletion schedule. Retention depends on the purpose of each record and any applicable legal, financial or dispute requirements; no fixed period is stated here. You can ask the privacy contact to review personal data in these records and explain what needs to be retained. These records are separate from optional web advertising-attribution identifiers.

The ad’s WhatsApp button opens a conversation directly; it does not first visit mrsampah.my. Your phone/profile details and the messages you choose to send are processed through WhatsApp/Meta and read by MrSampah™’s authorised responder to assess your location, service need, quantity and access, prepare a quotation and follow up on a request. Photos are optional. Do not send identity documents, bank credentials or other unnecessary sensitive information. Agreeing to advertising measurement is not a condition of an ordinary enquiry.

A limited manual record may link an enquiry’s available ad reference to qualification, a service request and the resulting job. This workflow does not use messaging Conversions API. When a service is arranged, relevant details are shared with the assigned Business Partner or Driver as described below. WhatsApp/Meta and authorised service providers may process information outside Malaysia. Their own terms and privacy notices also apply; use the privacy contact for questions about our handling and sharing of your personal data.

One thing: the language you choose with the EN/BM switch, held in this browser's local storage so the site opens in the same language next time. It is not an account, it identifies nobody, and it is not sent to any MrSampah™ server. Clearing your browser's site data for mrsampah.my removes it.

Not on this website. Starting a request opens the MrSampah™ app, where you complete and submit it after signing in. What the Customer app collects when you do is set out below.

Two non-sensitive choices only, each checked against a fixed list: who the collection is for, and whether it is one-off or a contract. No address, no postcode, no contact details, no notes and no photos are carried across, and this site submits nothing on your behalf.

Only what you enter or choose to share, plus the records a collection produces:

• Account: your name, email address and phone number, whether you are a household or a business, and a company name if you are a business. Your sign-in is a MrSampah™ account identifier held by our sign-in service.
• Service location: the premises address and postcode, a map pin if you set one, a site contact name and phone number, and any access instructions you give.
• Requests and orders: the type of waste, the service, container and quantity, the requested date and frequency, quotes and changes you accept or decline, and refund requests.
• Photos, only if you attach them to a request — for example of the waste or the access to your site.
• Payments: the amount, method, status and transaction reference of each payment, and your receipts.
• Collection records: the status of each collection and the evidence it produces, described under Photos and collection evidence below.

To run your account, quote and arrange the collections you request, confirm eligibility for the service and location, take payment and issue receipts, show you the status and records of your collections, keep financial and regulatory records, answer you when you contact us, and keep the service secure.

The Business Partner and Driver who carry out your collection receive what they need to do it: the service address, the site contact and access instructions, and what is to be collected and when.

When you pay, you are taken to the payment provider's page in your browser. Your card or bank details are entered there, not in the app.

Where the app shows a map, it uses Google Maps, and Google receives technical information from your device under its own terms.

The Customer app contains no advertising software and no analytics software.

The app reads your device's location only when you tap to use your current location, and only once, to help fill in the service address. You can type the address instead. It does not track your location in the background or continuously, and it does not show a Driver's live location. A map pin you save becomes part of the service location for that premises.

Photos you attach to a request are used to understand and quote the job.

When a collection is completed, the Driver records evidence of it — photos, the time and the location at the point of collection — and the disposal site issues a disposal record with the weight, site and date. These are records of the service, and you can see the disposal record in the app.

Your signed-in session, in the device's secure storage, and a pointer to a payment in progress so the app can check its result. A receipt you open is saved temporarily so you can share it. Signing out or uninstalling the app removes the session from the device.

You sign in through MrSampah™'s sign-in page in your device's browser, and the app never sees your password. All traffic between the app and MrSampah™ is encrypted. Every request is checked against your account on our servers, which log technical information such as the IP address and time of each request to keep the service secure and working.

On this website, the language preference is a single setting rather than a record about you, and it stays in this browser until you clear it. There is no request draft on this website to expire.

For the Customer app, account information is kept while your account is open. Orders, payments, receipts and collection and disposal records are kept after that as financial and regulatory records. This notice does not state a fixed period for them, and nothing in the app deletes them automatically.

You can update your premises details in the app. To ask for a copy of the personal data we hold about you, to correct it, or with any other privacy question, email privacy@mrsampah.my. We may need to confirm it is you before we act on the request.

For questions about this Privacy Notice or how we handle your personal data, contact privacy@mrsampah.my.

• WhatsApp: +60 19-300 2283

A completed collection proves that material was collected and moved. It is not proof that the material was recycled. MrSampah™ does not claim diversion, treatment, destruction, or any ESG or carbon outcome for the waste it moves.

Disposal records are produced by the disposal site, not by MrSampah™. Where no record is filed we show “—” and the reason. We never estimate a figure to fill the gap.

MrSampah™ works alongside Malaysia's waste licensing and compliance framework (PBT, SWCorp, DOE). We do not grant licences, do not replace statutory reporting, and do not claim council approval where it has not been given.

Eligible Business Partners are confirmed for the request type and location before a job is arranged. Customers do not choose, compare or rate Business Partners, and no Business Partner is listed or ranked on this site.

Scheduled Waste is regulated under Malaysian environmental law and requires verified specialist capability plus the applicable regulatory process. It is not part of ordinary RORO, MGB, or Leach Bin requests and cannot go in a general or roll-off (RORO) collection. This pathway requires confirmation. If you are unsure whether your waste is Scheduled Waste, message us on WhatsApp with the details so the appropriate pathway can be confirmed.

MrSampah™ is piloting digital service requests, Business Partner onboarding, service tracking, collection confirmation and reporting visibility with MBSJ in Subang Jaya. MrSampah™ accepts service requests throughout Malaysia; the available service and fulfilment arrangements are confirmed for each request. MBSJ does not handle customer payment and does not choose the Business Partner for every request.

The pilot is not a city-wide rollout, not a regulatory approval, not an exclusive appointment, and not an endorsement of any recycling, diversion or ESG outcome.